Shipping Policy

🚚 Shipping Policy – 2M2TankShop.com

We at 2M2TankShop.com are committed to fast, transparent, and reliable delivery service. Please review the details below to understand how we handle order processing, shipping, and delivery.

1.  Order Processing

• Processing Time: Orders are processed within 24–48 business hours (excluding weekends and holidays).

• Stock Availability:

  • If any item in your order is out of stock, we will:

    • Ship the available items immediately

    • Contact you to confirm whether you’d prefer to:

      • Wait for restock (no extra fees), or

      • Cancel and receive a full refund for the unavailable items

• Tracking Info: You will receive a tracking number via email within 1–3 business days after your order is shipped.

2.  Shipping Options & Costs

• Shipping Costs: Calculated at checkout based on:

  • Package weight and dimensions

  • Shipping destination

  • Service level (Standard / Express)

• Free Shipping: Available for select products or order values. Details will be shown on the product or checkout page.

• Business Days: Delivery times are calculated in business days and may vary due to local conditions or customs processing.

3.  International Shipping & Customs

• Customs & Duties: For international orders:

  • EU customers usually enjoy duty-free shipping from our local EU warehouses.

  • For non-EU regions, customers are responsible for any applicable customs fees or import taxes unless otherwise stated.

• Remote Areas: An extra delivery fee may apply for remote or less accessible regions.

• Invoices: If you require a specific invoice value for customs purposes, please email us before shipment at Sales@2M2TankShop.com.

4. 🚫 Non-Deliverable Locations

We currently do not ship to countries or regions under international sanctions or restrictions. If you're unsure whether your location is eligible, please contact our support team before placing your order.

5. Delivery Tracking & Support

• Tracking: You will receive your tracking number via email within 24–72 hours after shipment.

• Delivery Issues: If you experience any issues (e.g., delays, missing packages), please contact us within 30 days of the expected delivery date.

  • We will assist in filing claims with the courier service if the package is lost.

  • Address corrections are only possible before shipment.

6.  Returns & Refunds

• 30-Day Return Guarantee:

  • Full refunds for items that are defective, damaged, or incorrectly shipped.

  • Partial refunds (minus a 10% handling fee) for returns due to a change of mind.

• Non-Returnable Items: Custom-made products and software licenses are not eligible for return or refund.

• Full Return Policy: Please see our complete return policy here: [Insert link to Return & Refund Policy]

7. Payment Methods

We accept secure payments via:

• PayPal

• Credit & Debit Cards (Visa, MasterCard, etc.)

• Bank Transfer (T/T)

All payments must be completed in full before orders are processed.